Refund & Cancellation Policy

1. Subscription Billing

ClarityCommerce operates on a recurring subscription model. By subscribing to our Growth or Professional tiers, you authorize our payment processors (e.g., PayPal) to automatically charge your designated payment method at the beginning of each billing cycle. Subscription fees are billed in advance and are based on the selected tier's monthly rate.

2. Cancellation Policy

You may cancel your subscription at any time directly from your account by navigating to Settings > Data Management.

Upon cancellation, your access to the Executive AI, Digital Workforce, and autonomous execution features will remain active until the end of your current billing period. No further charges will be incurred after the current cycle concludes.

3. Refund Policy

Due to the high computational costs associated with AI inference, Large Language Model (LLM) routing, and ephemeral agent execution, ClarityCommerce does not offer prorated refunds for partial months of service, downgrades, or unused AI mission credits.

All subscription fees are non-refundable once the billing cycle has commenced. We strongly encourage all users to utilize our Starter (Free) Tier to fully evaluate the platform's intelligence, Governance Gate, and integration capabilities before committing to a paid Growth or Professional plan.

4. Data Retention Post-Cancellation

After your paid subscription expires or is canceled, your account will be automatically downgraded to the read-only Starter Tier. Your Commerce Memory, Knowledge Graph, and institutional memory will be retained for a period of thirty (30) days to allow for data export.

After this 30-day grace period, all tenant data—including connected third-party API credentials, historical missions, and proprietary business topology—will be permanently and irreversibly purged from our active servers and backups in strict compliance with our Zero-Retention and Privacy policies.

5. Billing Errors & Technical Disputes

If you experience a documented technical billing error (e.g., a duplicate charge or incorrect tier billing), please contact our enterprise support team immediately at support@claritycommerce.cc within seven (7) days of the transaction. We will investigate and resolve valid billing discrepancies promptly.

6. Chargebacks & Fraud Protection

Initiating a chargeback, PayPal dispute, or bank reversal without first contacting our support team to resolve the issue is considered a violation of our Terms of Service. Such actions may result in the immediate suspension of your account, permanent termination of your access to the platform, and the forfeiture of any unused subscription credits.

Furthermore, any attempt to circumvent billing systems, utilize fraudulent payment methods, or exploit the free tier through multiple account creation will result in immediate termination and potential legal action.

7. Contact Information

For any questions regarding your subscription, billing history, or cancellation process, please contact our billing support team: